Shipping & returns

Ordering Information

• Free shipping on orders $150 or more
• Order are shipped with 24 hours
• There will be a $5 handling fee for orders less than $150 

We are sorry, but we do not keep backorders. If an item is out of stock, you must reorder the item on your next order

Refund/Exchange Policy

• If there is a problem with your order after you recieve it, please CONTACT US within 14 days. Do not return merchandise unless you have permission. 
• There are no exchanges or refunds on: closeout, open, damaged or special ordered merchandise.
• Exchanges on merchandise may be sent back at customers expense, within 30 days of date on invoice.
• Refunds on merchandise or errors made by the customer may be sent back within 30 days of date on invoice, customer has to pay shipping for the returned merchandise and original shipping fee if customer recieved free shipping.
• For a credit card purchase, we will credit your card. For money order or business checks we will send out a check. Deducted from this refund will be shipping costs from original order and a 20% restocking fee.
• every effort will be made to assure the accuracy of this website. However, we reserve the right to make adjustments or corrections to errors in rising cost of shipping and product information. Prices are subject to change without notice. 

Shipping information

• C & J Craft Supply will pay the freight on orders of $150.00 or more in merchandise (shipping charges are not included nor is sales tax where applicable), in Continuous USA only. If you received free shipping and would like to return merchandise you will be charged for the original shipping. We ship orders UPS ground or USPS unless otherwise stated
• Customers are responsible for any extra charges for shipping preferences if the cost is more than UPS ground on orders of $150.00 or more.
• All orders under $150.00 of merchandise pay actual shipping costs, plus a $5.00 handling fee.
• All next day air, second day air, 3 day select and special handling deliveries will be charged actual shipping charges and will ship out in 24 hours or less from the time order is received, Monday thru Friday. We cannot be held responsible for carrier delays beyond our control including inclement weather.
• Shipping to Alaska, Hawaii, or Puerto Rico will be shipped Parcel Post-Priority Mail. Actual shipping costs will be charged and payment made by credit card only.
• Shipping addresses have to be home or business building addresses for UPS. Parcel Post-Priority Mail you can use PO Boxes.
• UPS CHARGES $10.00 FOR INCORRECT DELIVERY ADDRESS. If we are charged for an incorrect delivery address we will charge your credit card for these charges and mail a copy of the charges and your copy of the credit card charge to you.

Map

Scheduled delivery from Hammond IN

The map below shows expected delivery times from the day your package is shipped. This information may vary depending on Holiday seasons and climate changes.